Help CenterOur Values, Work and FamilyIs the chatbot a real person?No. It is NEPA Tool Plug's AI customer-service assistant. It identifies itself honestly and never pretends to be Joshua, Triona or another employee.Did this answer help? Yes NoPeople also askCan the chatbot replace talking to Joshua or Triona?Why does NEPA Tool Plug carry several brands?Can the chatbot approve a discount?