The short version
New, unused tools in original packaging can be returned within 14 days of delivery or pickup. Tell us first, ship or bring it back complete, and we refund the item price to the original payment method.
How to start a return
Email jctoolsupply@gmail.com with your order number and what you want to return. Do not ship anything back before we reply — returns sent without notice can be delayed or refused.
What we accept
- Unused tools in original, undamaged packaging with all included accessories, manuals, and inserts.
- Items that arrived damaged, defective, or not as described. Tell us within 48 hours of delivery and include photographs.
- Items we shipped in error. We cover return shipping on those.
What we cannot accept
- Items marked AS IS at the time of purchase.
- Used, registered, modified, or worn tools, and consumables such as blades, bits, and abrasives once opened.
- Lithium-ion batteries that have been charged or installed, for safety and shipping-regulation reasons, unless they arrived defective.
- Items missing packaging, accessories, or documentation.
- In-person and flea market sales, which are final unless we state otherwise at the time of sale.
Refunds
Refunds go to the original payment method within five business days of us receiving and inspecting the return. Original shipping is refunded only when the return is our error or the item was defective. Return shipping is your responsibility otherwise.
Restocking
We do not charge a restocking fee on unopened items returned in the window. Items returned incomplete may be refunded at a reduced amount reflecting the missing parts, and we will tell you the amount before we process it.
Exchanges
We do not run formal exchanges because most inventory is single-unit. Return the item and place a new order.
Cancellations
You can cancel any order that has not shipped or been picked up, for a full refund, by emailing jctoolsupply@gmail.com.
Warranty claims
A warranty claim is not a return. See our Product Condition and Warranty policy.