Everything in writing.
No buried fine print. Every policy below is versioned with an effective date, and old versions are kept on file. If something here is unclear, ask us before you buy — that's the whole point of the page.
Terms and Conditions
Order termsThe agreement that governs use of the site and every order placed through it.
v1 · Effective August 6, 2026
Privacy Policy
What information we collect, who processes it, and how to request access or deletion.
v1 · Effective August 6, 2026
Returns and Refunds
Order termsReturn window, condition requirements, refund timing, and non-returnable items.
v1 · Effective August 6, 2026
Shipping and Local Pickup
Order termsWhere we ship, handling times, pickup rules, and hold deadlines.
v1 · Effective August 6, 2026
Product Condition and Warranty
Order termsHow we describe condition, what AS IS means, and how manufacturer warranties work.
v1 · Effective August 6, 2026
AI Assistant Notice
How the Tool Desk assistant works, what it stores, and its limits.
v1 · Effective August 6, 2026
Cookies and Tracking
Every cookie and browser storage key this site uses, and why.
v1 · Effective August 6, 2026
Accessibility Statement
Our accessibility commitment and how to report a barrier.
v1 · Effective August 6, 2026
Attributions and Licenses
Trademarks, fonts, icons, and open-source software used on this site.
v1 · Effective August 6, 2026
Editorial Standards
How Field Notes articles and Help Center answers are researched, sourced, and corrected.
v1 · Effective August 6, 2026
Who you're dealing with
NEPA Tool Plug & Supply Co.
Questions: jctoolsupply@gmail.com
We're an independent reseller. Nothing on this site is legal advice, and manufacturer warranty terms are set by the manufacturer, not by us.