Where we ship
Continental United States. We do not ship internationally, and we do not ship to freight forwarders.
Handling time
Orders are packed within two business days. You get an email with tracking as soon as the label is scanned.
Shipping cost
Shipping is calculated at checkout from your ZIP code and the weight and size of the order, shipped from Saylorsburg, Pennsylvania. Heavy or oversized items may cost more, and we will contact you before charging anything above the quoted amount.
Delivery estimates
Delivery estimates are estimates. Carrier delays, weather, and holidays are outside our control. If a package is significantly late, tell us and we will open a carrier trace.
Damaged or missing packages
Report damage or a missing delivery within 48 hours with photographs of the box and contents. We will file the carrier claim and make it right.
Batteries
Lithium-ion batteries ship under hazardous-materials rules, ground only, in manufacturer packaging. That can add a day or two.
Local pickup
Pickup is free. We email you when the order is ready and hold it for 72 hours from that message. Bring your order number. If you need longer, just ask.
Flea market pickup
You can also collect orders at Blue Ridge Flea Market, 648 Route 115, Saylorsburg, PA 18353 on Saturdays and Sundays, April through October. Arrange it by email first so the tool is with us that day.
Unclaimed orders
Orders not collected within the hold window may be cancelled and refunded so the stock goes back on the shelf.